Frequently Asked Questions
1. Has my order shipped?
You may view order status on our website, our staff will update your order status from day 1 in our system when you placed order, we will notify you via email if anything important regarding your purchase items and we will also send you a shipping confirmation email together with tracking number when it was pickup by courier.
-
Login to your AsobiAsia accountYou can view order history including new order at "My Order" page, you can find My Order link from dropdown of User/Login icon.
-
If you do not create AsobiAsia AccountYou can track individual order at "Track Order" page. You may have to provide order number to view an order, you can find your order number from Order Confirmation email.
2. Does your DVD work in my country?
Yes, we only list all region code DVDs on our website. All region code DVD can be playback with any DVD & BluRay player worldwide.
3. Is your DVD authentic or copy?
We source our products from legitimate publisher across Asia, they are produced under proper license by Authrised Publisher. Brand New in factory sealed with government enforced authenticated label & hologram sticker. The label and hologram sticker cannot be tampered with or removed without leaving a mark.
4. Is the custom tax included in the price?
No, recipients are responsible to pay for any incidental charges for your local customs tax. Not all the product will be levied by customs tax, buyer must aware that some destination countries randomly select and collect customs duties for products imported into their countries.
5. Is there any hidden cost?
No, you pay for the product price and shipping only, we will arrange the product delivery to your door step. If in any case your local customs impose some taxes, your local Post or FedEx associated with our shipping agent will contact you to pay the duties.